As a client of RGB’s managed services offering, our specialists become your team of trusted advisors who are able to quickly and effectively resolve any ECM related issue. To protect your system’s ongoing health and optimize performance, RGB offers end-to-end monitoring solutions to anticipate and resolve issues before they become problems.
Our baseline offering includes monitoring and alerts to proactively and seamlessly communicate issues to concerned parties. Expanded levels of service are available, which include metered remediation for rapid problem resolution.
Based on your needs and resources, we can connect to your existing trouble ticket and incident management system, or you can leverage our system for tracking issues throughout the remediation process.
RGB’s proactive, cost-effective approach puts an end to the reactive and unproductive break/fix cycle which maximizes system availability.
Contact us to learn more about RGB’s ECM issue resolution services.
